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Account Supervisor/Manager
The Account Supervisor/Manager (AM) is responsible for the relationship between the agency and clients. The AM addresses client needs through direct contact and the utilization of agency resources. The AM is the key, day-to-day agency representative for the client and maintains a highly responsive service orientation in all transactions. Where appropriate, based on workload, the AM supervises the performance of accounts, as well as guides and reviews all strategic decisions and documents formulated by the various operating departments before they are delivered to the client. The AM works to ensure the strategic integrity of all materials delivered to the client. The AM works with the Production Department to develop estimates and ensures timely deliveries. The AM monitors jobs and issues change orders. The AM will bring in the Vice President of Account Services when appropriate. In partnership with Strategic Planning, the AM develops creative briefs and communicates the strategic objectives of campaigns to other departments. Additionally, the AM reviews all creative concepts to confirm whether they meet strategic goals before they are delivered to the client for approval. The AM must have 5 to 7 years of agency experience. Must have a working knowledge of Microsoft Word, Excel, and PowerPoint.
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